Unmatched Technical Assistance

From unlimited phone and e-mail-based assistance to above-and-beyond technical expertise and postal industry awareness, BCC Software is dedicated to providing the help you need, when you need it—at no additional cost above your base software license.

In fact, in a 2010 Customer Support survey, 95.8% of BCC Software customers are either "satisfied" or "very satisfied" with Customer Support's in-depth understanding of BCC Software products and Postal regulations. Additionally, 99.3% of customers would recommend BCC Software Support to others.

Beyond standard support, online Express Learning Sessions and the customer-exclusive User Forums offer high-impact training and important industry tips and information.

Toll-Free Customer Support:
Email: tech@bccsoftware.com 
Telelphone: (800) 624-5234
Fax: (585) 272-9141

Support Qualifications

All BCC Software Customer Support Technicians undergo advanced training to learn USPS® mailpiece quality and design standards. Understanding postal acceptance requirements helps our Support Technicians—from Level I to Level III—better understand our customers' needs and how BCC Software products and services align with those needs.

All members of the BCC Software Customer Support team go through informational and hands-on training that thoroughly explains Postal Service rules and guidelines, as well as BCC Software's products and services.

Level I, II and III Support Technicians are all located in-house and are available to assist one another and provide BCC Software customers with the highest level of service and support. The BCC Software Customer Support team receives ongoing training on new product enhancements and developments, and stays actively informed on industry changes as they happen.

Contact BCC Software Customer Support for more details.